svpTerms of Use

These terms govern your use of svp, our online gaming and sportsbook platform. By creating an account and accessing our service, you agree to these terms. We operate in supported jurisdictions only; our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law.

Our svp terms cover account eligibility, deposit and withdrawal procedures, bonus conditions, settlement rules, dispute resolution, and your rights and obligations as a user. We update these terms periodically; continued use of svp after an update constitutes acceptance of the revised terms. We will notify you of material changes via email or in-app notice.

This page outlines the key terms that govern your relationship with svp. For specific questions about your account or our policies, contact our support team via your account Help section.

Account eligibility and registration on svp

To open an account on svp, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. You must provide accurate personal information (name, email, phone, date of birth, identity document) during registration. We verify this information before your first withdrawal; providing false information may result in account suspension and forfeiture of funds.

You may hold only one account per person. Multiple accounts are prohibited and may result in permanent suspension. If we detect duplicate accounts, we will consolidate or close them at our discretion. You are responsible for keeping your login credentials confidential. We are not liable for unauthorized access if you share your password or fail to secure your account.

We reserve the right to refuse service to any user or to suspend or close an account at any time, with or without notice, if we believe you have violated these terms or applicable law. If your account is closed, we will return your remaining balance (minus any disputed amounts) to your registered payment method within 30 days.

Our svp deposit and withdrawal policy

We may verify your identity before processing your first withdrawal. This verification may include requesting a copy of your national ID, passport, or proof of address. Verification typically takes 1–2 business days. Once verified, future withdrawals do not require re-verification unless we detect unusual activity.

We reserve the right to hold or delay withdrawals if we suspect fraud, money laundering, or violation of these terms. We will notify you of any hold and the reason for it. If a withdrawal is cancelled due to payment method failure or your request, the funds are returned to your account balance.

Winnings from games are real funds and withdrawable immediately (subject to verification). Bonus balances (from promotions or cashback) carry playthrough requirements and must be wagered before withdrawal eligibility. Your account clearly distinguishes between real and bonus balances.

Bonus terms and promotional eligibility on svp

We offer a welcome bonus upon first deposit, weekly cashback based on net losses, tier-based rewards, referral credits, and seasonal promotions. All bonuses carry eligibility criteria and playthrough requirements. We describe these terms in your account's Promotions tab; you must review and accept them before claiming a bonus.

Bonuses are credited to your bonus balance, not your real balance. You must wager the bonus amount (plus any playthrough multiplier) before the bonus funds become withdrawable. For example, a bonus with a 5x playthrough requirement must be wagered 5 times before conversion to real funds. Playthrough requirements apply across all games on svp.

Bonuses expire if not claimed within the stated timeframe. Unclaimed bonuses are forfeited. If you violate bonus terms (e.g., by withdrawing before completing playthrough), we may cancel the bonus and forfeit any associated winnings. We reserve the right to modify, suspend, or cancel any promotion with notice.

• 1
  Welcome bonusFirst deposit

  New members receive a bonus upon first deposit. Terms and playthrough requirements are shown in your account.

• 2
  Weekly cashbackEvery Monday

  We calculate cashback based on net losses and credit it to your bonus balance with a playthrough requirement.

• 3
  Tier rewardsMonthly

  Higher tiers unlock better cashback rates and exclusive promotions. Tier status updates automatically based on wager volume.

• 4
  Referral creditsOngoing

  Invite friends to join svp; both of you receive credits when they deposit and meet eligibility criteria.

Settlement and dispute resolution on svp

We settle all wagers based on official results from authoritative sources. Football results come from official league bodies; esports results from tournament organizers; live-dealer outcomes from the live studio feed; slot results from the game provider's random number generator. We do not alter odds, manipulate results, or delay settlement. Winnings are credited immediately upon settlement.

If a market is disputed, cancelled, or delayed, we hold settlement and notify you via email. We follow official determinations and settle accordingly. If you believe a settlement is incorrect, contact our support team within 30 days with details. We will investigate and correct any errors. Disputes not reported within 30 days are considered settled and final.

We do not guarantee specific payout rates, odds, or settlement times. All settlements are subject to our terms and the game provider's rules. If you have a dispute that cannot be resolved through our support team, you may escalate to our dispute resolution process. We will respond to escalations within 14 days with a final determination.

Prohibited conduct and account suspension on svp

You agree not to use svp for illegal purposes, fraud, money laundering, or any activity that violates applicable law. Prohibited conduct includes: using multiple accounts, sharing accounts, using automated tools or bots, manipulating odds or results, colluding with other users, or attempting to exploit system vulnerabilities. Violation of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to law enforcement.

We monitor accounts for suspicious activity. If we detect unusual patterns (e.g., rapid deposits and withdrawals, large bets followed by immediate cashouts, or coordinated activity with other accounts), we may freeze your account pending investigation. We will notify you of any freeze and the reason for it. Investigation typically takes 5–10 business days.

If we determine that you have violated these terms, we may suspend or close your account and forfeit any remaining balance. We are not liable for any losses resulting from account suspension or closure.

Our svp liability and indemnification

We provide svp "as is" without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. We are not liable for losses resulting from technical failures, network outages, payment processing delays, or third-party service interruptions. We are not liable for losses resulting from your violation of these terms or applicable law.

You agree to indemnify and hold svp harmless from any claims, damages, or losses arising from your use of our platform, your violation of these terms, or your violation of applicable law. This includes legal fees and costs incurred in defending against such claims.

Our total liability to you for any claim arising from your use of svp is limited to the amount you have deposited into your account in the 12 months preceding the claim. This limitation applies to all claims, whether based on contract, tort, negligence, or any other legal theory.

Jurisdiction and governing law for svp

These terms are governed by the laws of the jurisdiction in which svp operates. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

If you access svp from a prohibited jurisdiction, your account may be flagged, and your funds may be held pending clarification. We reserve the right to close accounts and forfeit funds if we determine that access violates applicable law.

Any dispute arising from these terms or your use of svp shall be resolved through our internal dispute resolution process. If you are not satisfied with our resolution, you may pursue legal remedies available in your jurisdiction. However, you agree that any legal action must be brought within one year of the event giving rise to the claim.

Final terms and contact information

These terms constitute the entire agreement between you and svp regarding your use of our platform. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. We may update these terms at any time; continued use of svp after an update constitutes acceptance of the revised terms.

For questions about these terms, your account, or our policies, contact our support team via your account Help section. Our team is available to assist with account questions, deposit and withdrawal issues, game rules, promotion eligibility, and technical problems. We aim to respond within 24 hours during business hours.

Services on svp are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access svp where applicable law permits. By using svp, you confirm that you have read, understood, and agree to these terms.