svpPrivacy Policy

This page describes what we collect when you use svp and how we keep that data protected. We gather information necessary to verify your identity, process your deposits and withdrawals, calculate your rewards, and provide customer support. We treat your personal data as confidential and use it only for the purposes outlined below.

Our privacy commitments apply globally to all users accessing svp from supported jurisdictions. We comply with applicable data protection laws and industry standards. Our servers may sit outside your jurisdiction; by accessing svp, you consent to data processing as described in this policy. You retain rights over your data, including access, correction, and deletion—subject to legal retention obligations.

We encourage you to read this policy carefully. If you have questions about how we handle your data, contact our support team via your account Help section or review our contact details at the end of this policy.

What data we collect on svp

We collect information in three categories: information you provide directly, information we collect automatically, and information from third parties.

Information you provide: When you register an svp account, we collect your name, email address, phone number, date of birth, and residential address. During identity verification, you provide a copy of your national ID or passport, and proof of address (utility bill or bank statement). When you make deposits or withdrawals, we record the payment method, amount, and transaction details. When you contact our support team, we keep records of your inquiries and our responses. When you participate in promotions or surveys, we collect any information you submit.

Information we collect automatically: We collect your IP address, browser type, operating system, and device identifier to analyze site usage and detect fraud. We record your login times and account activity (wagers placed, games played, deposits and withdrawals) to calculate your balance, tier status, and weekly cashback. We use cookies and similar technologies to recognize you, maintain your session, and remember your preferences. We do not track your browsing on external websites.

Information from third parties: We may receive information from payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to verify transactions and prevent fraud. We may receive reports from anti-money-laundering (AML) screening services to comply with regulations. We do not buy or sell your data; we receive it only as necessary to process your transactions or meet legal obligations.

Data retention: We retain your personal data for as long as your account is active and for a period after account closure to comply with financial regulations and resolve disputes. Identity documents are retained for a minimum of five years.

How we use your data on svp

We use your data for the following purposes:

  • 1
    Account managementCore service

    We use your name, email, and phone to create and maintain your account, process login requests, and verify your identity before withdrawals.

  • 2
    Payment processingDeposits & withdrawals

    We use your payment information to process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. We share only the data necessary with payment processors to complete the transaction.

  • 3
    Rewards calculationTier & cashback

    We track your wagers and game activity to calculate your tier status, weekly cashback, referral earnings, and promotion eligibility. This data powers your rewards and is visible in your account dashboard.

  • 4
    Fraud detectionSecurity

    We analyze your login patterns, IP addresses, and transaction history to detect unauthorized access and prevent fraud. We may place temporary holds on suspicious withdrawals pending verification.

  • 5
    Regulatory complianceLegal obligation

    We retain transaction records and identity data to comply with anti-money-laundering and know-your-customer regulations. We may share data with government agencies if legally required.

  • 6
    Customer supportService

    We use your contact details and account history to respond to your inquiries, troubleshoot technical problems, and resolve disputes. Our support team accesses only the data necessary to assist you.

Our svp third-party data sharing

We do not sell your personal data to third parties. We share data only when necessary to provide our service or comply with law:

Payment processors: We share your name, account details, and transaction amount with your chosen payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. These processors have their own privacy policies governing how they handle your data.

Service providers: We use third-party vendors for fraud detection, data hosting, and customer support. We bind these vendors to strict confidentiality agreements and limit their access to data needed for their specific function.

Legal authorities: We may disclose your data if required by law, regulation, or court order. We will notify you of any such disclosure unless prohibited by law.

Business transfers: If svp is acquired or merged with another entity, your data may be transferred as part of that transaction. We will notify you of any material changes to how your data is handled.

Note: We do not engage in cross-border data transfers without legal safeguards. Our servers may be located outside your country; by using svp, you consent to processing in those locations.

Your rights on svp

You have the right to access, correct, and delete your personal data. You may request a copy of all data we hold about you by contacting our support team. You may request correction of inaccurate information or deletion of data no longer necessary. We will respond to your request within 30 days; where deletion is requested, we will remove data except where we are legally required to retain it (e.g., AML records).

You have the right to opt out of non-essential communications. You may unsubscribe from promotional emails by clicking the unsubscribe link in any email from us. You may disable non-essential cookies via your browser settings; however, some features of svp may not function without essential cookies.

You may request we restrict how we use your data for specific purposes. For example, you may request that we use your data only for account management and not for promotional outreach. We will honor such requests provided they do not prevent us from delivering our core service or meeting legal obligations.

How we protect your data on svp

We employ industry-standard security measures to protect your data from unauthorized access, alteration, and loss. All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. Your password is hashed and salted; we do not store plain-text passwords. Your account supports optional two-factor authentication (2FA) for additional security.

Our servers are hosted in secure data centres with physical access controls, video surveillance, and redundant systems. We conduct regular security audits and penetration testing. Our staff access your data only when necessary and under strict confidentiality agreements. Despite these measures, no system is completely secure; we encourage you to use a strong password and enable 2FA.

Cookies and similar technologies on svp

We use cookies to recognize you, maintain your session, and remember your preferences. Essential cookies are required for svp to function and cannot be disabled. Analytical cookies help us understand how you use our site and where we can improve. You may disable non-essential cookies in your browser settings; however, some features may not work properly.

We do not use cookies to track your activity on external websites. Third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may set their own cookies on your device when you redirect to complete a transaction; their use of cookies is governed by their privacy policies.

Contact us about your data on svp

If you have questions about this privacy policy, your data, or how we handle information, contact our support team via your account Help section. You may also submit a data request or privacy inquiry by email; we aim to respond within 30 days. Users in Jakarta, Surabaya, Bandung, Medan, or Semarang may also use the regional contact channels listed in your account Help section.

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or a prominent notice on our site. Your continued use of svp after such changes constitutes your acceptance of the updated policy. This policy was last updated in accordance with applicable data protection standards and will be reviewed annually.

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