svpFrequently Asked Questions
Users of svp ask questions across several topic areas: how to open and verify an account, how deposits and withdrawals work, what games and betting markets we offer, and how to keep your account secure. This FAQ page answers the most common questions we receive. Each answer is written to be clear and actionable — if you need more detail or have a question not covered here, our support team is available through your account Help section.
This page covers account setup, payment methods, game types, and account security. For questions about our legal status, jurisdiction restrictions, or data handling, please review our legal notice and privacy policyFor detailed terms governing your use of svp, see our terms of use
We recommend reading the relevant section below before contacting support. Most account, payment, and game-rule questions are answered here. If you encounter a technical issue or need urgent assistance, open a support ticket through your account dashboard — our team will respond within one business day.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
KYC (Know Your Customer) verification requires: (1) a valid government-issued ID (passport, national ID card, or driver's license), (2) proof of address (utility bill, bank statement, or rental agreement dated within the last 3 months), and (3) a clear photo of your face holding your ID document.
Upload these documents through your account Settings → Verification. Our team reviews submissions within 1–2 business days. If a document is unclear or incomplete, we will request a resubmission. Once verified, you unlock full access to deposits, withdrawals, and all game markets on svp.
If you cannot log in, see unusual activity, or suspect your account has been compromised, take these steps: (1) do not attempt to log in again, (2) use the password-reset tool to change your password immediately, (3) open a support ticket through the Help section (if you can access it) or contact support directly with your username and registered email.
Our security team will review your account and confirm your identity before restoring access. If you have enabled two-factor authentication, you will need to verify your phone number or email. We recommend enabling two-factor authentication in your account settings to prevent unauthorized access.
Payments and transactions
If a deposit or withdrawal does not complete, check your transaction history in your account Transactions page. Most failed transactions are reversed to your payment method within 1–3 business days. If the reversal does not appear, open a support ticket with your transaction ID and payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet).
Common reasons for failed transactions: insufficient funds, incorrect account details, network timeout, or payment-method limits. Verify your payment method is active and has sufficient balance before retrying. Our support team can investigate and confirm the status of your transaction.
svp does not charge deposit or withdrawal fees. However, your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may apply their own fees depending on your account type and transaction size. Check your payment provider's fee schedule before initiating a transaction.
The amount you deposit is the amount credited to your svp account. The amount you request to withdraw is the amount transferred to your payment method, minus any fees charged by your payment provider. If you have questions about fees, contact your payment provider or our support team.
To open a support ticket: (1) log in to your svp account, (2) go to Help in the main menu, (3) select the topic (Account, Deposit, Withdrawal, Game Rules, or Security), (4) describe your issue in 1–2 sentences, (5) attach any relevant screenshots or transaction IDs, and (6) click Submit.
Our support team reviews tickets in the order received and responds within one business day. For urgent issues (account locked, payment not received), mark your ticket as urgent. You can track your ticket status in the Help section at any time. Most account and payment questions are resolved within 24 hours.
Game rules and markets
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed from a studio with a real dealer. You place wagers and see the outcome in real time. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games where you spin reels and outcomes are determined by a random number generator.
Live-dealer games offer a social experience and real-time interaction. Slots offer faster gameplay and lower minimum wagers. Both are available on svp. Game rules, minimum wagers, and payout structures are listed in each game's info section. If you have questions about a specific game, open a support ticket with the game name.
New accounts on svp are eligible for a welcome offer. The offer structure includes a deposit match and free plays on selected games. Eligibility and claim terms are displayed when you log in for the first time. To claim, deposit via your chosen payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and the offer will be credited automatically or via a one-click claim button.
Welcome offers are subject to terms — review the full terms in your account Promotions section before claiming. Offers may vary by region and payment method. Once claimed, the offer is locked to your account and cannot be transferred or exchanged. If you have questions about your welcome offer, contact support.
svp offers betting on major football tournaments: Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also cover esports markets including Mobile Legends, Free Fire, and PUBG Mobile. Market availability varies by season and region.
Check the Sports or Esports section in your account to see live and upcoming markets. Each market displays available wager types, odds, and settlement rules. If a market you expect is not listed, it may be unavailable in your jurisdiction or not yet scheduled. Contact support if you have questions about market availability.
Security and account care
We protect your account using industry-standard encryption, secure password storage, and optional two-factor authentication. Your personal data (name, email, ID documents) is stored securely and used only for account verification, payment processing, and regulatory compliance. We do not sell your data to third parties.
To strengthen your account security: (1) use a strong, unique password, (2) enable two-factor authentication in Settings, (3) do not share your login credentials, and (4) log out after each session. For detailed information about data handling, see our privacy policy
svp services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction.
If you are unsure whether svp is available in your location, review our legal notice or contact support. We use geolocation detection to identify users accessing svp from prohibited jurisdictions. Continued access from restricted locations may result in account closure and forfeiture of funds.
svp offers weekly cashback based on your net losses (total wagers minus total winnings) during the week. Cashback is calculated every Monday and credited to your account by Tuesday. The cashback rate depends on your tier level — higher tiers earn higher rates. Tier progression is based on cumulative wagers over time.
To view your current tier, cashback rate, and weekly earnings, go to your account Rewards section. Cashback is credited automatically; no claim action is required. Cashback funds are available for immediate withdrawal or reuse on any game. For details on tier thresholds and rates, see your account Promotions page.